Alan Sheppard of LSG Solutions has seen it before.
While tracking a company’s inventory of PCs, one turns off and sits idle for weeks. It’s never turned back on and it doesn’t log any activity.
“That usually means it’s been moved and replaced, and sure enough, it is,” he said. “But no one at the company knows where it went.”
Many small to medium-sized businesses rely on their IT employees to be the caretaker of their small office systems, PCs, the network and the services.
From small businesses to Fortune 500 companies, the asset management and manager services platforms can be disjointed with no one having a clear idea of inventory or what’s being monitored.
Eye in the Sky
This is why LSG Solutions offers a cloud-driven automated managed service that detects issues with your network, servers, and PCs in real time in one place. Thousands of events are monitored across the network in real time.
If a problem occurs within any computer or the network, communication is instantly created in the form of a ticket, phone call and email that alerts key personnel of the problem and prompts action.
“We’re enabling their IT to do more and have a broader view into their network of devices. We are just one of many layers of eyes, protecting our clients,” said Alan.
Through LSG’s service, a business can be monitored in real time and during off hours. It gives IT the ability to take a vacation and still have all systems cared for and watched over. The program allows employees to avoid mundane tasks involving the system like updating systems, programs and spyware by doing that automatically. It eliminates the annoying manual updates to programs like Acrobat Flash and Java.
You get two times the work out of one person by supercharging the IT department.
“The LSG staff can do this service for you by collecting all the information about your systems all the time,” Alan said. “Our typical customer is an IT shop whose employees were completely overloaded and needed relief and insight into the vast array of networked devices. They may also have systems abused by malware and viruses.”
For companies that are small enough to not have an in-house IT department, the service can be invaluable as LSG Solutions can act as the caretaker and the monitoring system for all computer equipment within the company.
“It’s a proactive approach to monitoring an entire system to avoid problems before they occur,” Alan said. “It’s true asset management. It’s accounting for and knowing what you have.”
If your organization doesn’t have a clear idea of what your IT inventory is, or is having issues staying on top of problems, contact us for more information.