integration and implementation of technology-focused business solutions

Managed services on cloud-based systems

May 15th, 2018

One question we get from time to time is whether or not our managed services work the same on cloud-based IaaS-Infrastructure as a Service-and as a PaaS-Platform as a Service-set ups as they do on on-site hardware.

The short answer is yes, they do work the same. It doesn’t affect our services or offerings at all.

We’re already remote anyway, so we’re agnostic to the location of the hardware to do everything we need to do in the first place. The hardware is just in a different data center.

We actually set all of our managed services up with that in mind more than a decade ago. Back in the 2000s, we had a client move all their hardware to a data center that had the bandwidth they needed.

At the time, the “cloud” wasn’t a term that was being used. It was known as a hosted solution in a data center. The data center provided all the telecommunications and security their system needed. The cloud has just taken it to another level with virtualization technology.

We were able to provide managed services remotely for that client, and it didn’t matter that their hardware had moved. Ever since, our managed services have been location agnostic.

You might wonder if cloud-based solutions will take care of your database and software as well. They won’t.

Sure, the system administrator piece is offloaded to your cloud provider. That could be Amazon, it could be Microsoft, or it could be Oracle. They’ll take care of your physical hardware, your operating system. But above that in the stack is your responsibility, including your database and software.

Of course, below that in the stack, you still have to hold the cloud provider accountable. If there are any real issues, you still need technical minds conversing with the cloud resource provider to determine what’s going on.

Our managed services still operate just like they would on servers you have on-site. It’s a seamless process for us and doesn’t affect our offerings at all.

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The cloud versus hardware solutions

May 1st, 2018

Not long ago we worked with a state government agency here in Oklahoma that was looking at either upgrading their hardware systems or moving to the cloud.

Initially, they were going down the traditional route, which is procuring more hardware. However, they had a forward-thinking IT director that called Oracle to see what the options were for a cloud-based solution.

The system they went with is known both as an IaaS-Infrastructure as a Service-and as a PaaS-Platform as a Service. Because of how seamless and affordable it is, it was a great choice for their needs.

There were three major reasons it was a good fit.

First, when the quote from Oracle came back, the IT director was rather surprised. It was going to be a lot more affordable to move everything to the cloud than it was to procure the new hardware and have their system administrator set everything up.

They even looked at the cost over a number of years, and it still saved them money.

Second, the physical location was important to them. They were actually working on moving some of their hardware off-site to a state-wide data center. So if they had opted to go the traditional route, they would have needed to set all the equipment up on-site initially, then eventually would have moved it to that data center. The cloud-based solution alleviated any risk and concerns with moving the hardware to a new location.

Third, their usage was going to be a public-facing app. It actually has to be exposed over the internet to users, and those users are everywhere physically. It’s not like they’re just on one intranet. So a public cloud solution was perfect for them in that regard as well.

What we found in this case is that this particular technology was a great option for moving to the cloud. It was very Oracle-centric. It used the Oracle Database Standard Edition, as well as Oracle Application Express. Other solutions with third-party technology can be moved to the cloud as well, but this case was very Oracle-oriented.

While there are times that physical hardware makes more sense than a cloud solution, it's true those cases are become more and more rare.

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Sex Offender Registry updates for better, quicker data

April 17th, 2018

We continue to work with the Oklahoma Department of Corrections on improvements to their Sex Offender Registry system, which allows law enforcement and the general public better and quicker access to data.

Streamlined review process

We’ve continued system and process improvement efforts designed to require less user input, which means a streamlined review process for any new data on any sex offender in the system.

One of the things the system does is sync up nightly with the national database, SORNA. By streamlining the review process, data is available on a nationwide basis quicker than it was before, and the data is actually better.

Better public communication

For the public, there are a couple changes rolling out. First is the responsive website we’ve talked about before. This means that you’ll be able to access the public facing tool easily from your mobile phone and tablet.

Second is modifications to the email notifications. Since those were a new addition to the system since we started working with ODOC, they’ve now gone through a revision and improvement process. They’ll be a lot easier to read primarily due to some formatting changes.

Better law enforcement communication

Finally, we’re making some changes that should translate to a higher volume and quality of data by communicating better with the law enforcement users of the system.

Up to this point, there’s never been an easy way for the FBI, special investigators, private investigators, and so on to get notifications when they log in or even mass emails. So we’re adding both of those capabilities into the system.

These changes will help the public and law enforcement with better, more up-to-date data that provides more peace of mind in the process.

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Employment Security Commission update

April 3rd, 2018

I’ve blogged before about the Oklahoma Employment Security Commission and the work we’re doing with them. We’ve now done quite a bit of work on their Electronic Benefits Payments Control (BPC) system, which has resulted in the ability to catch more overpayment of unemployment benefits.

The problem of overpayment

There are essentially two different cases. There are accidental, inadvertent mistakes, where people keep getting unemployment benefits when they shouldn’t be. But there are also plenty of times where people are abusing the system, often out of desperation.

Some people don’t realize this sort of thing is tracked, and they continue to collect unemployment after going to work for someone else. They don’t realize that their new employer has to report their employment to the OESC, and they end up getting caught eventually. Then the individual has to repay that overpayment to the OESC, either by writing a check or having their wages garnished.

The process of catching people

Before we started helping with the system, it was a more manual, rudimentary process. That means the cases they could catch and amounts they could collect were only as good as the number of people they had working for them.

Now the system is much smarter. It’s an artificial intelligence of sorts where a process will be running all the time to look for those suspicious cases and flagging them.

Then the investigators at the OESC can focus on investigating those cases, rather than finding the cases in the first place.

The individuals that were overpaid then get a bill and start the repayment process.

Federal reimbursement through TOP

Another aspect of the system we’re implementing involved reimbursement from the federal government down to the state level for people that are caught in repayment. That program is the Treasury Offset Program (TOP).

There’s a federal database clearinghouse that will allow OESC and agencies in other states to find out whether people are employed in a different state but still receiving unemployment benefits from them.

Because of these changes, the OESC may be able to bring on more staff, as the system will begin producing more cases for them to investigate. That will result in a larger workload but also additional revenue from increased overpayment reimbursement.

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Software development with

March 20th, 2018

We sometimes get asked if we do development, and the answer is yes! We’ve actually been doing development for a long time, in addition to development with other software systems.

Yes, we’re an official Oracle reseller and do a lot of development using those tools, but that’s not all we do. Our goal is to match the needs of our clients with the software system that fits them best.

Most companies have invested in a particular software system or setup, and when they look at options to expand their technology, they want to stay within that same system. Here are a few things to consider related to choosing that system.

Internal skills and comfort level

We partner with companies on software development, but the ongoing upkeep in many cases is the responsibility of the internal team. That means it’s critically important to evaluate the existing skills and comfort level before adding any new software. We’ve worked with many clients who had a high level of comfort with, which means that’s what we used to expand their systems.

What you need to accomplish

Any software development project should start with a discussion of the ultimate goal for what you need the system to accomplish. The end goal can be drastically different from one company to the next and one project to the next. That’s why multiple software development options exist! They all serve different needs in terms of goals and budget.

Over the years, we’ve designed and developed some incredibly robust systems for our clients using It’s a powerful environment, and it can be customized to meet a lot of needs.

Ease of implementation

One of the reasons became popular is its ease of implementation. It doesn’t require a lot of crazy licensing steps, which means Microsoft made it easy for developers to get started. They even offered free scaled-down versions that still had a decent amount of functionality when it first came out. The ease of implementation certainly factors in for a lot of users.

There are some people in the IT world who like to engage in database wars about which platform is better than the others, but we don’t get into that. Our goal is to create the right system to fit our client’s needs, and is one of many options we have to do that.

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Building trust with our clients

March 6th, 2018

Trust is important in any partnership. We know that some of our clients have full trust in us from the beginning, whereas we need to constantly earn and keep that trust with others. And that’s okay. It’s part of doing business, and we always strive to earn and keep trust over time with all of our clients.

Here are a few factors that contribute to building trust with clients, especially for IT companies.

Ensure everyone is okay

This may sound like an odd piece of advice, but it’s a concept we use a lot. It’s a way to approach communication with other people that focuses on ensuring everyone feels comfortable in the interaction.

One of the biggest ways to make sure everyone is okay is to avoid jargon. And there’s plenty of jargon in the IT world! In the old days, we would walk into a meeting with a client and speak our IT language. But if they didn’t understand that IT language, we ran the risk of making the client uncomfortable.

Most people don’t want to raise their hand and admit they don’t understand something, which can lead to significant confusion down the road. By making sure we explain things in non-technical terms at every step of the process, we help our clients feel more comfortable with the interactions and with the decisions they need to make.

Put yourself in their shoes

Everyone’s professional background is a little different, even if they hold similar job titles. Some IT directors have a technical programming background but are less comfortable with other aspects of IT, whereas others are experts in network administration but less confident with certain software systems. There's a wide range of prior experience among people in every role, and it’s important to understand where your client is coming from.

Putting yourself in their shoes also involves seeking to understand the bigger picture. What else is going on at the company or in their IT department that might create stress or concern for that IT director (or other point of contact)? Ultimately, you want to make the project and your interactions about them and not about you, so it helps to understand the bigger picture.

Communicate with transparency

I’ll admit there have been times I avoided having difficult conversations. It’s pretty natural for most people to want to avoid conflict, but sometimes you just have to handle it. Companies who work with a strategic IT partner often have large projects that are critical for the company’s success. It’s important for their IT partner to be open and honest when communicating about that project to ensure the best possible outcome.

This also includes clear communication and thoroughly explaining anything the client might not understand. By taking the time to communicate with them, they’re better able to communicate with internal audiences about the value of the project you’re working on.

If you could put a dollar figure on what companies waste due to mistrust and lack of productivity related to mistrust, it would be huge. Trust is critical! You can’t turn on a switch and immediately gain someone’s trust. There are some scenarios where trust can be built quickly, but most of the time it’s a gradual and worthwhile process.

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The importance of quality user interfaces

February 20th, 2018

With the number of web and phone applications available today, most people experience a number of different user interfaces on a daily basis. Most consumer-focused interfaces are pretty nice, but a lot of enterprise or internal company interfaces are not.

In my years of working with many different companies, I’ve seen some crazy things for user interfaces. Sometimes I find myself asking if the developer was colorblind, and other times I’m simply baffled at the number of steps required to accomplish a single task in the system. If I weren’t walking through the system with someone who had been using it for years, I wouldn’t even know where to begin to find the necessary information.

Developing a user interface is about more than just how it looks. It’s also about information flow. Do the menus make sense to the user? Does information in the system flow in a logical way for that specific business? Can a single task be accomplished from a single menu, or does it require three different menu options to do one thing?

Yes, the design matters, too. Some developers don’t understand the importance of a clean interface. But that’s sometimes what you get when a “bits and bytes” developer creates something for an entire company to use. It makes sense to them as a developer, and they don’t realize that it’s difficult for a non-developer to use. But many enterprise user interfaces are used by hundreds of non-developers every day!

A lot of companies continue to foster terrible user interface design either because they simply don’t know it’s terrible or they’re unwilling to invest the time (or money) in something better. But there’s a cost to poor user interface design-both in terms of employee frustration and in actual time spent using the interface.

How much money do you lose when employees can’t figure out how to use your system? Or when they have to click through multiple different menus to pull one piece of information? It’s an intangible cost, but it’s there.

In recent years, I’ve seen an increased awareness of the importance of user interfaces, although it’s still going to be quite a while before every company has a quality user interface. But new developers are leading the charge because they’ve been exposed to so many consumer user interfaces. They realize that enterprise interfaces deserve the same level of quality and ease of use. And that’s a good thing!

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Continued support for Oracle Forms and Reports

February 3rd, 2018

Oracle has always been known as a database company, but there came a point in time where they recognized a need to provide developers with additional tools for developing software that would easily integrate with the Oracle database. Thus, Oracle Forms and Oracle Reports came into existence.

Oracle Forms allowed developers to create data entry forms with fields that easily map to the database. Oracle Reports were also pretty straightforward with reports based on SQL select statements like most reporting systems. At the time they were released in the late ’80s, the formatting was pretty limited since they were running on screens with a black background and green font.

When initially launched, the systems were installed on each individual computer. It took time and effort to complete each install, and if someone got a new device, it had to be installed again. All of the heavy lifting was done by the individual computer, and the applications took up a significant amount of memory.

Over time, Oracle realized that things were changing and the applications needed to be web-based. They made that switch in the mid-to-late ’90s. Organizations no longer had to install the system on each computer, but rather simply accessed it by clicking on a link. The computer would bring up a Java application while using it, and once finished, the computer would let go of all those resources.

Despite some improvements over time, Oracle Forms and Reports are technically considered legacy applications at this point. Oracle has clearly stated that the current version of Reports is the terminal version, which means they will no longer invest in improvements to the system. While Oracle Forms hasn’t been designated a terminal version, there are better alternatives available today.

If building a new system, we would recommend choosing different tools to accomplish both forms and reports. But what about those companies that have a significant investment in those systems currently?

For some companies, it makes sense to switch to an entirely new system and migrate all of the data. Others may not be willing or able to take on such a transition. We had one client who had built an in-house ERP (enterprise resource planning) package over the course of about 15 years using Oracle Forms and Reports. They had hundreds of menu objects, about 1,200 forms that totaled nearly 5,000 pages, and 130 reports. The cost to fully convert was close to $1 million, and they couldn’t afford it, so we continue to support their existing systems.

As older employees retire, many companies are finding themselves without the internal knowledge to support complex systems built with Oracle Forms or Reports. It can be challenging to find an IT company that can support legacy Oracle systems, but it’s one of the many services we offer. If you are using Oracle Forms or Reports and need support to keep your systems fully functioning, contact us today for more information.

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Managed services for Oracle Database Appliance

January 16th, 2018

Oracle Database Appliance is a powerful system. It’s pre-built and pre-configured, and it integrates the software, storage, computing, and network resources needed for a continuously available database system. The system is built with redundancies so that it continues working even if one component fails.

The problem with Oracle Database Appliance is that it can be a bit of a behemoth to manage for some organizations. Over the years, we’ve seen two things happen with organizations who use Oracle Database Appliance.

First, staff turnover happens, and the people involved in the initial purchase are gone. The people left at the company to support it weren’t involved in the purchase, and they may not have the skills to manage and maintain it. As new releases and patches occur, there can be some weekend maintenance required, and the company may not have the staff necessary to cover it.

Second, it can be hard to hire a staff person with the right combination of skills to manage Oracle Database Appliance. Since it’s multiple technologies in one system, it doesn’t fit cleanly with one specific job title in IT. Is it the network administrator? Database administrator? System or server administrator? It’s actually all of those positions in one, but most organizations aren’t structured in a way where all of those positions work together on one system.

When it comes to managing Oracle Database Appliance, many companies choose to outsource that support. By outsourcing, the company is guaranteed to have the necessary skills and confidence to maintain the system, and they have someone to handle weekend upgrades and any troubleshooting that’s necessary.

At LSG Solutions, we offer a monthly managed services package for Oracle Database Appliance. We support the database and any patches or upgrades, as well as any hardware issues that may occur through both on-site and off-site support. We work with companies to identify the capabilities of their existing staff and then provide supplemental support to ensure proper management and maintenance of the Oracle Database Appliance system.

If your company uses Oracle Database Appliance and wants to ensure that the systems remains fully functional, contact us today for more information.

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The value of integrating kanban and scrum-agile

January 2nd, 2018

In the world of software development, most organizations use the scrum-agile approach or a kanban approach. But it's not unusual to find organizations that wonder if the other way might be better.

That usually happens with organizations that are entrenched in the way they develop software via scrum methodology, and they start to wonder if kanban might be a better approach.

In some cases, a software company will look at the alternate solution and decide to pick and choose some features that can be applied to the process they’ve already built. That’s exactly what we’ve done at LSG. We’ve taken what we consider to be the best of both worlds and combined them into a process that works for us and our clients.

Scrum-agile and kanban aren’t competitors in terms of software methodologies. They’re simply two different ways of doing things, and pieces of each have valuable application in the software development world.

For example, scrum-agile tends to focus on getting things done and marking them off the list. You may end up with a team of developers who are so focused on clearing out their tasks that it’s somewhat like when you clean four rooms in your house by throwing everything into another room. It’s out of sight and out of mind for the people who checked it off their list, but something still needs to be done to finish the job.

Kanban focuses on the importance of looking at the overall flow and the complete picture, not just one task at a time. The kanban approach encourages periodic review of what’s still incomplete and why, and it’s amazing the little reasons something may be incomplete. Brad needs to talk to Sharon who needs to talk to Mike who needs to talk to Lisa. No one really knows if the task if done or not, and before you know it, two months has passed.

Both scrum-agile and kanban are swim-lane oriented and focus on moving things from left to right until complete. But adding kanban helps give a better view of the work in progress and focuses on continuous improvement. It’s not just about “let’s get it done,” but also about, “how can we do it better?” While it may seem like a new approach for some in software development, it’s been proven successful again and again in lean manufacturing.

For software companies that haven’t implemented either approach yet, I recommend going straight to the kanban mindset and implementing that first. Then you can go back and look at scrum to see if there’s anything extra to add from that methodology.

For software companies already using the scrum methodology, adding kanban doesn’t mean scrapping everything you have-it simply means modifying your process and adding the pieces that work best for your organization.

We’ve found an integration of both methodologies to be highly successful for our team at LSG Solutions, and we encourage other software developers to consider integrating them as well.

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