January 17th, 2017
In our last article, we discussed common issues you may encounter with your Oracle products, and how LSG Solutions is available to offer advice or resolving those issues. As an extension of that blog, let’s take a few minutes to discuss some tricks of the trade in regards to Oracle support.
Updates and upgrades
Updates and upgrades are included in your annual support package from Oracle. We encourage our clients to take advantage of them.
Often, these offer important value for clients in terms of minimizing downtime for backups and other maintenance tasks.
An example of this is Oracle Enterprise. Built into the licensing agreement, this gives you the option of having a standby database take over in the event you need it.
You are already paying for these services. We can help you leverage your resources to make the most out of your product.
Our Gold-level partnership with Oracle ensures our clients have the most-up-to date and actionable information on their Oracle products.
As a recognized Gold-level partner, this means:
- We have skills and expertise that set us apart from our competitors.
- We are authorized to sell all Oracle products as well as SaaS solutions.
- We receive educational opportunities directly from Oracle, so our team is current on all new Oracle technology.
Combining this expertise with our client relationships allows us to offer unique options and solutions tailored to our client’s needs. Since we implement what we sell, we know the realities of what works and what doesn’t. This allows us to give our clients advice balancing their present and future needs (and budget).
We can also help you balance strategy and technology. We know finding the right technology fit to match your budget is essential for your business.
Some of our other services include:
- Reviewing annual licensing renewals
- CSI consolidation
- Adding database options
- Scaling up servers with additional processors and licensing
- Oracle E-Business Suite and options
- Failover, standby and redundancy options
For more information on tips regarding your Oracle product, please contact us. We would be happy to answer any questions or offer advice.
January 3rd, 2017
In the world of Oracle licensing agreements, new technology, and constantly updated versions, confusion reigns supreme. Often business owners find themselves reviewing renewals with little understanding of the jargon within the contract.
This is not because of any deficit on the part of the owner. Oracle lingo is complicated, even to those who “eat, sleep and breathe it.”
Here’s are some of the issues we find that Oracle customers often run into.
I don’t understand my licensing agreement, which worries me.
First, you are not alone. We often get calls from folks with the same concern. Since we work with Oracle applications every day, we are a good resource to help walk you through your licensing agreement.
We also find clients have questions about renewals and migrations. We can help answer those questions and develop a strategy to migrate from legacy Oracle technology to newer Oracle technology.
I have to go with a big-name reseller to get accurate answers, right?
Companies, agencies, and municipalities are short on resources. Invariably, they don’t have time to build relationships with resellers. This leads to going with what’s perceived as the safe bet; straight to the product owner. In this case, it is Oracle or one of the big national resellers.
However, these large resellers often have high sales turnover issues. LSG Solutions offers a different option. We don’t have sales quotas, therefore there are no conflicts in the sales process. Sales commissions are the same regardless of product.
Along with that, we typically implement what we sell, allowing checks and balances regarding product and functionality. We see first-hand the needs of your organization, and can recommend product and strategy built to fit your need; no more, no less.
What if I’m out of compliance with licensing?
First, we aren’t the police for Oracle licensing. We will certainly advise you when we discover compliance issues, but we will not come in, perform an audit, and report it to Oracle.
We are here to serve our clients. We understand that with the roll-out of new versions, it’s easy to be confused about licensing requirements. That’s where we can be a valued resource providing the most up-to-date information.
It’s important to note that we are not incentivized as a partner on support issues. We do it because we believe it’s the right thing for our clients. Our goal is to offer personalized service to meet your organizational needs.
If you would like to discuss these or any other questions regarding Oracle products, please let us know. We never charge to give advice. We believe this is how we build sustainable relationships with our clients, and become a trusted business partner.