Legacy systems that are typically closing in on a technology wall, typically do not support today’s business processes and likely do not provide a modern user experience. In addition, support staff become closer to retirement and the new hire process becomes even more challenging due to the undesirable legacy support job role. Should your legacy technology be facing obsolescence and becoming too costly and frustrating, your organization is likely facing an inevitable migration.
Often, this migration effort is part of a modernization strategy; however, existing staff is consumed with support of the existing legacy system and business users; therefore, becomes difficult to perform 180 degree switches between both roles. Some migrations are just technology replacements. However, most legacy migrations, a.k.a. modernization, are driven by business transformations. The legacy system can not scale to the levels required of the business transformation nor boost end-user morale. The business requires system functionality not found in the legacy system and end-users clamor for improvements to existing processes / functionality that will make it into the modernized system.
Finally, it is our strongest requirement that the modernization outcome does not quickly become another legacy system.
