July 15th, 2014
Even though they face many of the same problems as private institutions, government agencies are often ignored by technology companies. Where the needs are different, commercial products often don't fit – leaving the public sector in a tough spot.
Seeing how much the public sector was under-served, we made a commitment to helping local and state governments get the solutions and attention they need. We're happy to fill the gap and help public agencies make full use of technology.
There are a few areas we specifically focus on to set public agencies up for success.
- Even though the public sector is our focus, we pay close attention to the commercial sector and our commercial customers to provide state and local governments with commercial best practice benefits.
- We recognize our role as citizens and want government to run as efficiently as possible – providing a high taxpayer return on investment and helping agencies deliver effective social benefits.
- Public entities have unique needs. They are often faced with pressure to deliver commercial-quality services with less funding, less time to innovate, and the ever-changing demands from new legislation.
- The benefits we provide to public agencies shouldn't stop at the agency's doorstep. Our goal is to benefit both the organization and their customers – the citizens of the state and local community.
For example, we've helped Oklahoma agencies make it easier for citizens and businesses to:
- Identify criminals and sexual predators living in their neighborhoods.
- Immunize their children.
- Register their business in Oklahoma.
- Purchase worker's comp insurance.
- Apply for oil, gas and water well drilling permits.
- Apply or renew for Pharmacy licenses and permits.
- Apply or renew Agriculture-related licenses and permits.
Those are just a few of the projects we've been involved in and we're always excited when opportunities to improve our state and local community come up.
If you work for an agency that's been struggling to deliver technology-based services that meet both your internal needs and the needs of your citizen customers, please give us a call to see if we're the right company to help you.
You've got a tough set of problems facing you and we'd love the opportunity to help.
July 1st, 2014
Technology vendors sometimes focus too much on the technology they are selling and not enough on the problems that they've been hired to solve. It isn't always intentional – when your day-to-day business is technology, it's easy to get off track.
When you have a hammer, every problem tends to look like a nail.
Technology is an enabler
No matter how advanced or well engineered it is, technology isn't magic and can't solve every problem. That's why we've worked hard to stay focused on solving business problems instead of leading with technology.
Occasionally customers will come to us looking for a technology fix to problems that can't be fixed purely with technology. We do our best to guide them through establishing solid processes outside the technology and then putting the right technology in place to support and enable their processes.
It's not uncommon to discover that the technology they were originally looking for ends up being a wrong fit. But the only chance we have of discovering that before it becomes an expensive mistake is to work through the non-technology side of things first and uncover the root problems that need to be solved.
Technology is an investment
The opposite problem also crops up from time to time. While working on an engagement, we sometimes come across automation opportunities that are basically screaming for a technology solution.
Sometimes these are inefficiencies that have existed for a long time because no one in-house knew that the process could be automated. It's also not uncommon to find a lot of potential efficiency improvements in organizations that have been historically technology adverse.
In those situations, we work with the client to reveal the business impact of software and process automation. The most impressive features in the world don't matter if the business impact can't be clearly identified and explained.
The businesses who are most successful with technology deployments are those that have worked to establish good process and also understand that investing in technology should be viewed as a business investment – with all the analysis of risk and reward that would go into non-technology decision making.